Terms & Conditions

Last Updated: 26/11/2025

Welcome to The New Thomas Arms Hotel website (thenewthomasarms.co.uk). By accessing or using our website, booking a room, or utilising our services, you agree to the following Terms & Conditions. Please read them carefully.

1. Introduction

These Terms & Conditions apply to all visitors, customers, and users of our website and hotel services. By using our website and/or making a reservation, you confirm that you accept these terms.

2. About Us

The New Thomas Arms Hotel
Thomas Street, Llanelli
Wales, SA15 3JF

Phone: 01554 292039
Email: enquiries@thenewthomasarms.co.uk

3. Website Use

You agree to use our website only for lawful purposes. You must not:

Engage in fraudulent, unlawful, or harmful activities
Attempt to gain unauthorised access to our website or server
Use automated systems to access or interact with the website
Copy, distribute, or modify website content without permission

We reserve the right to modify or withdraw any part of the website without notice.

4. Room Reservations

4.1 Booking Confirmation

A booking is confirmed when you receive a confirmation email or receipt from us or through an approved third-party booking platform.

4.2 Payment

Payment terms may vary depending on booking type (advance purchase, standard, non-refundable). Details will be provided at the time of booking.

4.3 Cancellations & Amendments

Cancellation policies depend on the rate selected at the time of booking.
Non-refundable bookings cannot be cancelled or amended.

If you require help modifying a booking, please contact us directly.

5. Check-in & Check-out

Check-in: [Insert time, e.g., from 3:00 PM]
Check-out: [Insert time, e.g., by 11:00 AM]

Early check-in or late check-out may be available upon request and may incur additional charges.

Guests must present valid identification upon arrival.

6. Guest Responsibilities

Guests agree to:

Treat hotel property with care
Respect other guests and staff
Abide by hotel rules, including noise and safety policies
Take responsibility for personal belongings

Any damage caused to hotel property may result in additional charges.

7. Liability

We do not accept liability for:

Loss of personal property
Damages or injuries caused by misuse of facilities
Events outside our reasonable control (e.g., power outages, weather conditions)

Nothing in these Terms limits our liability where prohibited by law.

8. Privacy & Data Protection

Your personal information is handled in accordance with our Privacy Policy and Cookie Policy.

By using our website or making a booking, you consent to the processing of your data as outlined in those policies.

9. Food, Drink & Allergens

Guests must inform us of any allergies or dietary requirements.
While we take great care, traces of allergens may still be present in meals due to shared kitchen environments.

10. Smoking & Vaping Policy

The New Thomas Arms Hotel is a strictly non-smoking and non-vaping property indoors.
A cleaning or penalty fee may apply for violations.

11. Pets

Unless stated otherwise, pets are not permitted inside guest rooms or indoor dining areas, except for guide dogs only.

12. Events & Function Bookings

Separate Terms & Conditions may apply for:

Weddings
Parties
Corporate events
Function room hire

These will be provided during the booking process.

13. Website Content & Accuracy

We strive to ensure all information on our website is accurate. However:

Details may change without notice
Images are for illustrative purposes only
We cannot guarantee availability at all times

14. Intellectual Property

All content on this website—including text, images, branding, and layout—is the property of The New Thomas Arms Hotel and may not be used without written permission.

15. Termination of Access

We reserve the right to suspend or terminate website access for users who violate these Terms.

16. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.